Shipping Policy for Sathe Perfumes
1. Shipping Methods and Carriers:
a. We offer shipping via reputable carriers such as UPS, FedEx, DHL, and local postal services.
b. Shipping methods available may vary depending on the destination and the items purchased.
2. Processing Time:
a. Orders are typically processed within 1-3 business days after payment verification.
b. Processing times may be longer during peak seasons or due to unforeseen circumstances. In such cases, we will notify customers promptly.
3. Shipping Costs and Delivery Time:
a. Shipping costs and estimated delivery times are calculated based on the destination and the selected shipping method.
b. Customers will be provided with shipping cost estimates and delivery timeframes during the checkout process.
c. Actual delivery times may vary depending on factors such as the shipping destination, customs clearance, and carrier delays.
4. Shipping Restrictions:
a. We currently offer shipping to select countries and regions. Customers can check the list of available shipping destinations during the checkout process.
b. Certain items, such as fragrances containing alcohol, may be subject to shipping restrictions or regulations in some countries. It is the responsibility of the customer to ensure compliance with local regulations before placing an order.
5. Tracking Information:
a. Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.
b. Customers can use the provided tracking number to monitor the status of their shipment online.
6. Undeliverable Packages:
a. In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer or refusal of delivery, we will contact the customer to arrange for reshipment.
b. Additional shipping fees may apply for reshipment of undeliverable packages.
7. Lost or Damaged Shipments:
a. We take utmost care to ensure that packages are securely packaged for transit.
b. In the rare event that a package is lost or damaged during transit, customers should contact us immediately for assistance. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.
8. International Customs and Duties:
a. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
b. We are not responsible for delays or additional charges incurred due to customs clearance processes.
9. Contact Information:
If you have any questions or concerns about our shipping policy, please contact us at satheperfumes.com@gmail.com. Our customer service team will be happy to assist you.
Note: This shipping policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.